Privacy Policy

This Privacy Policy explains how Mailmundo ("Mailmundo", "we", "us") collects, uses, and shares information when you visit mailmundo.com or use our services. We treat privacy as a feature of our product, not a checkbox.

1. Information we collect

1.1 Information you provide

When you contact us, sign up, or otherwise interact with Mailmundo, you may provide: name, email address, company name, billing details, and any content you upload (templates, contact lists, campaigns).

1.2 Information from your use of the service

We collect technical data necessary to operate the platform: IP address, user agent, request timestamps, API key prefix, and event records (sends, opens, clicks, bounces, complaints). We do not sell this data.

1.3 Cookies

mailmundo.com uses essential cookies for authentication and security. We do not use advertising cookies and we do not track you across other sites.

2. How we use information

• To deliver, secure, and improve the service.
• To enforce our terms and respond to abuse reports.
• To communicate with you about your account and the service.
• To comply with legal obligations.

3. Sharing

We share information only with sub-processors required to run the service (e.g., AWS for email delivery, Supabase for database, Cloudflare for DNS and edge). The current list is published at /sub-processors and updated when it changes. We do not sell or rent personal data.

4. Your rights

Depending on your jurisdiction (GDPR for the EU, LGPD for Brazil, CCPA for California, and others), you may have rights to access, correct, export, or delete your personal data. To exercise these rights, email privacy@mailmundo.com.

5. International transfers

Mailmundo is operated from the United States. Data may be processed in regions where our sub-processors operate. We use Standard Contractual Clauses or equivalent safeguards where required.

6. Retention

We retain account data while your account is active and for a reasonable period afterward to comply with legal and audit obligations. Email events older than 24 months are summarized and the raw payloads removed unless you have an active legal hold.

7. Security

We use TLS in transit, encryption at rest, role-based access control, and immutable audit logging. Report suspected vulnerabilities to security@mailmundo.com. See /security for details.

8. Changes

We may update this Privacy Policy. Material changes will be announced on this page with an updated "Last updated" date.

9. Contact

Privacy questions: privacy@mailmundo.com. General contact: support@mailmundo.com.