Acceptable Use Policy

Last updated: 2026-08-04

This Acceptable Use Policy ("AUP") governs your use of Mailmundo's email-marketing platform and is incorporated into the Terms of Service. It protects the Service, our users, our shared sending reputation on AWS SES, and the recipients of email sent through Mailmundo. This page is informational and is not legal advice. Violation of this AUP is a material breach of the Terms and may result in throttling, suspension, or termination, with or without notice. Capitalized terms have the meanings given in the Terms.

1. Prohibited Content

You may not use the Service to create, store, or transmit content that is: unlawful, fraudulent, deceptive, or misleading; infringing of intellectual property, privacy, or publicity rights; defamatory, harassing, threatening, or abusive; obscene, sexually exploitative (including any child sexual abuse material), or promoting violence or hatred; related to illegal goods or services, illegal drugs, illegal firearms, counterfeit products, pyramid or Ponzi schemes, illegal gambling, or other illegal or high-risk activities; containing malware, viruses, or malicious code; or that promotes phishing, credential harvesting, or other deceptive practices. We may review content reactively for abuse but are not obligated to monitor, and we are not responsible for Customer content.

2. Prohibited Sending Behavior

You may not: send to recipients from whom you do not have valid, demonstrable consent or another lawful basis; use purchased, rented, harvested, scraped, appended, or otherwise third-party-sourced email lists; send unsolicited bulk or commercial email (spam); use false, forged, or misleading header, routing, "From," "Reply-To," or subject-line information; conceal or misrepresent your identity or the origin of a message; fail to include a functioning unsubscribe mechanism and a valid physical postal address; or continue to email recipients who have unsubscribed or appear on a suppression list. All sending must comply with our Anti-Spam Policy, the CAN-SPAM Act, and applicable laws and mailbox-provider rules.

3. Security and System-Integrity Violations

You may not: probe, scan, or test the vulnerability of the Service or any related system or network, or breach or circumvent any security or authentication measure; access data, accounts, or servers you are not authorized to access; share, sell, or expose your credentials or API keys, or attempt to access another tenant's data; interfere with, disrupt, or impose an unreasonable load on the Service or its infrastructure (including AWS, Supabase, or Stripe); reverse engineer, decompile, or attempt to derive source code; or use the Service to distribute malware or to launch attacks (including DoS/DDoS) against any party. You must keep your integration and credentials secure and report suspected vulnerabilities to us responsibly.

4. Rate, Volume, and Abuse Controls

We may impose and enforce sending limits, rate limits, warm-up requirements, list-quality checks, and other technical controls to protect deliverability and the platform. You may not attempt to evade these controls, operate multiple accounts to circumvent limits or enforcement, or engage in patterns of sending that generate excessive bounces, spam complaints, or spam-trap hits. We may throttle, queue, hold, or block sending that we reasonably believe presents abuse, deliverability, or legal risk.

5. Enforcement and Suspension

We may investigate suspected violations and may, at our sole discretion and to the extent we deem appropriate, remove content, suspend sending, throttle volume, require list re-permissioning, suspend or terminate accounts, and report unlawful activity to authorities, with or without prior notice depending on severity. We may act immediately where there is risk of harm to the Service, third parties, our sending reputation, or legal compliance. We are not liable for any action taken in good faith to enforce this AUP, and enforcement does not waive any other remedy under the Terms.

6. Reporting Abuse

If you believe content or sending through Mailmundo violates this AUP or applicable law, or if you have received unwanted email, report it to abuse@mailmundo.com with relevant details (such as message headers and content). We review reports and take action as appropriate. Recipients should also use the unsubscribe mechanism in any message to stop further email from a given sender.