Delete your Mailmundo account

In the app (iPhone or Android)

1. Open the Mailmundo app and tap Account at the bottom of the screen.

2. Tap Delete account, read what happens, and tell us why you're leaving.

3. We email you a confirmation link. Open it within 1 hour to confirm. Nothing changes until you confirm.

On the website

1. Sign in at mailmundo.com and open your account page (mailmundo.com/app/account).

2. Scroll to Delete account, tell us why you're leaving, and tap Delete my account.

3. Confirm through the link we email you, within 1 hour.

If you can't sign in

Email privacy@mailmundo.com from the address you use with Mailmundo and ask us to delete your account. We confirm it's really you before we delete anything.

What happens to your data

Right away: sending stops, your devices stop receiving notifications, and your account is closed.

For 30 days: you can change your mind. Sign in again and the deletion is cancelled, with nothing lost.

After 30 days: we delete your login, your profile (name, phone number, address and photo), your devices, your notification preferences and your app usage records. Your workspace stops working that same day.

Within one year: we delete the content of your workspace (contacts, campaigns, templates and sending history), along with the reason you gave us for leaving.

What we may keep

Some records stay when the law requires it or when they are needed to fight spam and fraud: billing records kept by our payment processor, Stripe, and our security audit log. The Privacy Policy (mailmundo.com/privacy) explains how long each one is kept. If you belong to a workspace with other members, the workspace owner decides what happens to the shared content; if you are the only owner of a workspace that has other members, you need to transfer ownership before you can delete your account.